Feedback & Complaints

We value your feedback and take all complaints seriously. Here's how to get in touch if something isn't right.

We want to hear from you

At CFI Finance, we're committed to providing a high standard of service. If we've fallen short of your expectations, we want to know about it so we can put things right and improve.

How to make a complaint

You can lodge a complaint or provide feedback by contacting us directly:

Phone: 1300 659 676
Email: hello@cfifinance.com.au
In writing: Complaints Officer, CFI Finance Pty Ltd, Level 3, 5 Cribb Street, Milton QLD 4064

Please include your name, contact details, and a description of your concern so we can respond promptly.

What happens next

Acknowledgement — We'll acknowledge your complaint within 2 business days.
Investigation — We'll review your concern and may contact you for additional details.
Resolution — We aim to resolve complaints within 30 days. If we need more time, we'll let you know why and provide a revised timeframe.

If you're not satisfied

If you're not happy with the outcome of your complaint, you may be able to refer the matter to an external dispute resolution body. We'll provide you with relevant details as part of our response.

You can also contact us at any time to discuss your complaint or request an update on its progress.